|
PLACING YOUR ORDER
Quotes:
Please request a quote for every order you
wish to place, as pricing is subject to change without notice. Once a
quote is approved, an order confirmation will be sent for your
approval. Any
changes to the order should be made at this time.
When we have received your confirmed order confirmation,
a 50% deposit is required before your order can be processed.
Changes to the order or
cancellations will not be accepted once we have received a
confirmed order confirmation and deposit.
Payment:
All orders require a 50% deposit at the
time or order, with the remainder to be paid prior to delivery.
We will notify you when your order is complete and
available for delivery.
At this time any balance will be charged to your credit
card on file or you will need to submit another form of payment.
Delivery cannot be scheduled without full payment.
Lead Times:
Specific lead time information will be
provided at the time of your order.
CS
Basics Collection & Accessories
Standard production lead time is 4-6 weeks.
Marie’s Corner Collection
Standard production lead time is 4-6 weeks.
COM production lead time is 8-10 weeks beginning on the
day the material is received by the manufacturer.
Because each order is unique in nature,
lead times may vary depending on the order specifications.
Therefore, orders may not be canceled nor deposits
refunded due to delivery outside of standard lead time
schedules.
PRODUCT WARRANTY
Material:
Our solid woods are kiln or air dried to
correct moisture content before pieces are hand-crafted.
Generally, a piece of furniture takes about
one year to acclimate to its new environment. During this time,
small fissures accentuating the variations on the wood's surface
may occur. Variations are not covered by warranty. These are
viewed as unique pieces of furniture with natural characteristics which are due to the
nature of the selected materials.
Variations of Material:
Color, grain variations, and veining are
natural characteristics of metal, steel, wood, leather and other
materials and will vary from piece to piece.
These characteristics of your furniture may vary from the
samples provided to you prior to your order or in the sample
kit. Orders may not
be returned, canceled nor deposits refunded due to variations in
characteristics.
Precise colors and tones of any woods, or
other natural materials cannot be guaranteed to be identical to
the samples or products seen in our showroom.
This is because natural materials are used to manufacture
our products.
Despite every effort to ensure a consistent reproduction of
color, grain, etc., it is inherent that variations will exist.
Dimensions:
All finished dimensions are subject to an
allowance of ¾” (+ / -) in any given direction.
CS Basics, Inc. reserves the right to withdraw any item
or to make changes to the specification or prices without notice
in the interest of improved quality and design, and we do not
accept liability arising as a result of such changes.
Warranty:
CS Basics, Inc. offers warranty for a
period of one year on all pieces defective in material or
craftsmanship. *The
decision to repair or replace is at the discretion of the
manufacturer.
Defective products must be reported within
1 day of delivery.
FREIGHT & CLAIMS
Delivery Specifications:
Customers are responsible for knowing all
the specifications necessary for delivery of the order.
For example, limitations of elevators, stairwells,
corridors, doorways, location type, permits, or any other
specifications that would hinder normal delivery.
CS Basics, Inc. is not responsible for furniture that
does not fit or will give no refunds if this occurs.
CS Basics, Inc. uses one carrier for
shipping of products.
Once your order is ready, you will be contacted that your
order has been transferred to the shipping company who will then
contact you for all shipping fees and delivery details.
If your items require crating or
palletizing, the shipping company can arrange such services. A
receiving dock is advised to accept these deliveries. Any
additional fees for such services will be paid directly to the
shipping company.
When possible we encourage blanket wrap
shipments. If an inside delivery is required you must advise
when placing your order.
All quotes and payment for shipping will be
handled directly with the shipping company.
Claims:
Claims, concealed or otherwise, for damage
or shortage must be made directly with the carrier. CS Basics’
responsibility ceases when the shipment is taken by the carrier. |